iFACTS IT Infrastructure

Web based governance, maintenance and control

The very core of the IT operations is the IT infrastructure – the combination of hardware and software, delivering the IT resources. It is extremely business critical.

Typical examples of critical IT infrastructure are:

  • PCs
  • Software
  • Router
  • Firewall
  • Servers
  • Software
  • Backup equipment etc.

The components in the IT infrastructure are business critical. A failure will immediately affect the business. To properly manage and document the IT infrastructure is vital. For all its stakeholders it is necessary to monitor the value chain and provide transparency for CIO, operations, management, control and audit.

IT infrastructure inherits requirements. For example, if operations store information classified as confidential, this will affect the IT infrastructure in terms of access, encryption, backup etc. It is important to share the same information model in order for requirements to flow from business operations through the value chain.

Responsibility, which is important when it comes to risk and business continuity, is also defined. Who is responsible for what? IT infrastructure such as a Server farm delivers to an IT Service. To operate the Server farm other resources are needed such as building and power. The Infrastructure can’t be responsible for the delivery of building and power, but it can sign an agreement (SLA). Everyone does their part in the value chain.

Web technology helps the IT Infrastructure responsible with documentation and analysis. Common work steps are to document the IT Infrastructure in terms of technical description, content, responsibilities, dependencies to IT Services and resources such as IT systems or power.


The IT Infrastructure can be given a performance score. The list below shows examples of measures to define the score and status.

  • Inventory status
  • Governance compliance status
  • Risk assessment status
  • Dependency status
  • KPI measures such as availability %
  • Non-conformity status


  • Dynamic setup of structure and roles
  • Dynamic setup of inventory content
  • Measurement
  • Cost aggregation
  • Dependency functionality
  • Documentation center
  • Non-conformity handling
  • Master data, API, Integration
  • Report generator
  • Search